Shipping Policy

In general, domestic shipments are in transit for 3 - 7 days.
Generally, orders shipped internationally are in transit for 5- 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at the checkout.

Dispatch Time
Orders are usually dispatched within 1 to 2 business days of payment of the order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.

Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by the customer upon arrival in the destination country.

Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

Customer service
For all customer service inquiries, please contact us.